Privacy Policy
At ExpertShare.org, your privacy is a top priority. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you access or use our platform. By using ExpertShare, you consent to the practices described in this policy.
1. Information We Collect
We may collect various types of information from users, including but not limited to:
- Account Information: Name, email address, profile picture, biography, and login credentials provided during registration.
- Payment Information: Credit or debit card details, PayPal information, billing addresses, and transaction records. Payment processing is handled securely through trusted third-party payment providers.
- User-Generated Content: Courses, tutorials, digital tools, comments, reviews, or any other content uploaded to the platform.
- Usage Data: Information on how you interact with our platform, including IP address, device type, browser, operating system, pages visited, time spent, clicks, and navigation patterns.
- Communications: Emails, messages, or support inquiries exchanged with our team or other users.
2. How We Use Your Information
We use your data for a variety of purposes to provide and improve our services:
- To create and maintain your account, including login verification and user support.
- To process payments, issue refunds, manage subscriptions, and deliver purchased content.
- To provide personalized content recommendations, learning paths, and course suggestions.
- To communicate important updates, promotional offers, newsletters, or notifications.
- To monitor platform usage, detect and prevent fraud, abuse, or security breaches.
- To analyze trends, improve features, and enhance the overall user experience.
- To comply with legal obligations and enforce our Terms of Service.
3. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties. Information may be shared under limited circumstances:
- With trusted service providers, payment processors, and partners necessary to deliver platform services.
- To comply with legal obligations, governmental requests, or court orders.
- In connection with business transfers, mergers, acquisitions, or reorganizations.
- To protect the rights, property, or safety of ExpertShare, users, or the public.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. Cookies may be used for:
- Keeping you logged in and remembering account settings.
- Tracking course progress and engagement.
- Analyzing traffic and improving website performance.
- Serving personalized advertisements or marketing content where applicable.
You can manage or disable cookies through your browser settings, although some features may not function properly without them.
5. Data Security
We implement reasonable physical, administrative, and technical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. Payment information is handled exclusively by secure third-party processors (e.g., PayPal, credit card gateways). While we strive to protect your information, no security system is completely foolproof.
6. Retention of Data
Your personal data is retained for as long as necessary to provide services, maintain account history, comply with legal obligations, resolve disputes, and enforce agreements. Data associated with closed accounts may be retained in backup archives for a limited period for security and legal purposes.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access and request a copy of personal information we hold about you.
- Correct or update inaccurate or incomplete information.
- Request deletion of your personal data or account.
- Object to processing for marketing or analytics purposes.
- Withdraw consent to data processing where applicable.
To exercise these rights, please contact us at support@expertshare.org.
8. Marketing Communications
We may send you promotional emails, newsletters, or notifications. You can opt-out at any time by following the unsubscribe instructions in the emails or adjusting your account preferences.
9. Analytics and Third-Party Services
ExpertShare may use third-party analytics services to track user behavior and improve platform performance. These providers may collect information such as IP addresses, browser type, and pages visited. We use this data only to improve user experience and do not share it for advertising purposes without consent.
10. User-Generated Content and Privacy
Any content you post or upload may be visible to other users or the public, depending on your privacy settings. Avoid sharing sensitive personal information in user-generated content. ExpertShare is not responsible for how other users handle or share content you post publicly.
11. Third-Party Links
Our platform may include links to external websites or services. We are not responsible for the privacy practices, content, or security of these third-party sites. Please review their privacy policies independently.
12. Children’s Privacy
ExpertShare does not knowingly collect information from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly. Parents or guardians may contact us to request removal of information.
13. International Users
By using ExpertShare from outside Kenya, you consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy. You agree to comply with applicable local laws regarding personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Major updates will be communicated to users via email or platform notifications. Continued use of ExpertShare after changes constitutes acceptance of the updated policy.
15. Data Breach Notification
In the event of a data breach affecting your personal information, we will notify affected users promptly in accordance with applicable law and take necessary steps to mitigate the breach.
16. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
By using ExpertShare.org, you acknowledge that you have read, understood, and agree to this Privacy Policy.